FAQ
How quickly can you deliver my order?
Orders will be sent by Royal Mail 1st class as standard, or signed for courier for all larger items within 2-3 working days for all in stock items.
We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. Please allow up to 5 working days (working days are Monday to Friday only, excluding UK Bank Holidays and Public Holidays) for UK mainland deliveries from the date of dispatch. Please allow an additional 5 days for deliveries of all international deliveries. These delivery times are estimates only.
Occasionally, products may be in high demand and out of stock. We will inform you about the progress of your order if this happens.
How much does it cost to deliver to non-UK mainland addresses?
We ship worldwide! Simply place your order as usual online and before you have to confirm your order you will see the exact shipping details and costs of what you will be charged. If you are happy, simply confirm your order and we'll do the rest.
Framed prints and canvases are excluded from the free postage offer.
What if I'm not at home to accept my delivery?
All tracked deliveries require a signature. Unfortunately we are unable to specify an exact time of day for delivery beyond the window of 9:00am to 5:30pm. However, if no one is available to accept delivery at the specified delivery address, the package will be returned to your local depot and a card will be left detailing how to organise redelivery of your order.
Sometimes the courier will leave your parcel with a neighbour but again a card will be left telling you where to collect your package.
What happens if my delivery is delayed?
Our delivery options are subject to the product(s) that you ordered being available and us taking successful payment. We understand how important it is for you to receive your order as quickly as possible. However there may be times when our delivery partner is unable to deliver your package on time due to factors that are out of our control, for example – extreme bad weather or a broken down vehicle. Don't worry, if we cannot ship to you right away, we will be in touch.
ORDERING
Can I cancel an order?
If you need to cancel an order please contact customer services immediately and we will try to stop your parcel, although this can not be guaranteed as we process and ship orders very quickly. Don't worry, if your order is dispatched, please return it to us and complete the returns label provided inside the package to request a refund.
Can I change my delivery address?
If you need to change your delivery address, please contact customer services immediately and we will try to amend your order, although this cannot be guaranteed.
What methods of payment do you accept?
We accept most major debit and credit cards including, Visa, MasterCard, Visa Debit, Delta and American Express.
How do I use vouchers and discount codes?
Simply enter your discount code in the box provided in the shopping basket and click Apply Voucher.
RETURNS
If I buy something as a Christmas gift, what is your returns policy?
Over Christmas we extend our returns policy, as we know many items are being given as gifts. For orders placed on or after 1st November, our extended return period runs through to the 12th January. All other refund terms and conditions still apply.
What if I want to return an item?
If you are not completely happy with your purchase, please return the item within 30 days of purchase, in a fully sellable condition with all components and its original packaging intact. Please package the item carefully to avoid damage during transit and affix the return address label to your parcel. We regret that any items returned that are not in a resalable condition will be sent back to you. All returns will be inspected and refunds processed within 7 working days of receipt of the parcel at our warehouse.
My item is faulty, how can I resolve this?
We are very sorry to hear there is a problem with your item, please contact our customer service team in the first instance so we can find the most convenient way to resolve this for you. Please include your order number and a photograph of the issue and send to help@loveyourlocation.co.uk